Transforming Community Health

Many community health programs are underperforming and either lack quality data or the ability to use it effectively to optimize CHW performance.  Living Goods has developed a comprehensive series of best practices—what we call our performance management approach—that leverage data-driven insights to enhance the effectiveness and efficiency of community health programs.

For over 15 years, Living Goods has delivered scalable, high-impact community health solutions through a data-driven performance management approach. Our rigorous system, backed by digital tools, has been linked to a 27% reduction in child mortality through a randomized controlled trial (RCT). Recognizing that no single model fits all, we have identified best practices essential for managing an effective community health program.

Living Goods stands out for our continuous data monitoring, setting precise performance targets, and equipping CHWs and their supervisors with digital tools. These innovations, such as prioritized task lists for CHWs and real-time dashboards for supervisors, ensure that health workers deliver consistent, high-quality care. Today, we partner with governments to help them implement and optimize their CHW programs at scale, guided by these proven practices.

Our approach centers on the DESC model—Digital enablement, Equipped with medicines and training, Supervised, and Compensated. With digital tools as the foundation, we can amplify the impact of each CHW and drive systemic health improvements.

Optimizing Impact: Performance Best Practices

Our performance management model is transforming community health, providing a scalable blueprint for governments across Africa to improve healthcare quality, accessibility, and impact.

Evidence-Based Strategies

Large-scale RCTs provide verified data that we use to improve outcomes and inform policy.

Rigorous Target Setting

We set clear, evidence-based targets at all levels, supported by data like market size and disease burden, using respected models like Johns Hopkins’ LiST.

Careful Selection of CHWs and Supervisors

We prioritize candidates with strong community ties, literacy, and numeracy skills, providing targeted support for those needing improvement.

Real-Time Digital Tools

Our digital platforms integrate clinical workflows, triage tools, and automated reminders, making data capture seamless and actionable.

Accountable Supervision

Supervisors use near real-time dashboards to monitor CHW performance, with regular meetings and data-driven support for CHWs most in need.

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