Supervisors play a critical role in guiding and motivating CHWs, yet their work is too often reactive. Without real-time visibility into CHW performance, they can only identify issues after problems emerge. This limit leaves missed opportunities to improve the quality of care for families.

The Next Generation Supervisor App (NGSA) is changing that. Envisioned as an independent but fully interoperable software module, the NGSA is designed to strengthen and complement the electronic Community Health Information System (eCHIS).

Leveraging data from eCHIS, it automatically flags when follow-up is needed—for example, when a malaria diagnosis is logged, but no treatment or referral is recorded. It then automatically alerts supervisors and assigns them targeted follow-up tasks to support CHWs, helping them to act quickly and focus their time where it matters most.

Living Goods is currently engaging in co-creation sessions with the MOH and other partners to shape the app’s design and functionality. We will then pilot the app to refine workflows and build the evidence needed to guide scale-up through the national system. This innovation directly supports Kenya’s Community Health Strategy (2020–2025) and Digital Health Strategy, which call for stronger supervision, mentorship, and the intelligent use of data to improve health outcomes.